AI customer engagement on WhatsApp, voice and video
Your customers live on WhatsApp. Meet them there.
stagemachine Engage puts your bank or business on WhatsApp, voice and video: AI that answers instantly, people who take over when it matters, and payments in the same conversation. Live in weeks, not years.
Capabilities
AI that answers on WhatsApp, voice and video, with humans who take over when it matters.
WhatsApp Business messaging
Interactive templates and rich media for service, sales and notifications.
WhatsApp Business Calling
Voice calls inside WhatsApp, connected to your contact centre.
AI agents with human handoff
AI answers first; a person takes over with full context, and can hand the conversation back.
Programmable voice and video
Add voice and video to apps, web and the contact centre.
Conversational commerce and in-chat payments
Let customers browse, buy and pay without leaving the chat.
Verify and 2FA
Secure one-time verification for logins and transactions.
Workflows behind the chat
Escalations open cases in stagemachine OS, so nothing gets lost between the conversation and the back office.
Sovereign AI option
Run the AI on Massif so customer conversations stay inside your jurisdiction.
stagemachine Engage is built on Vonage communications APIs.
See it with your brand: we build a live, branded AI concierge for your bank or business in a 15-minute demo.
Customer stories
Where the platform behind stagemachine Engage runs today.
Works with
Massif
Open-weight models, deployed and tuned inside your jurisdiction.
Explore Massif AI-native internal operating systemstagemachine OS
The anti-ERP: every case, every stage, every action, run by agents with humans at the gates.
Explore OS Agentic banking and insurance platformstagemachine Finance
Composable digital banking, payments and insurance, built on the P3 component library.
Explore Finance Realtime commerce platformstagemachine Commerce
Ordering, subscriptions, payments and agent-ready storefronts that sell in real time.
Explore CommerceFrequently asked questions
How fast can we go live?
stagemachine Engage is designed to go live in weeks, not years.
Can a human take over from the AI?
Yes. Human takeover and hand-back are built in, with the full conversation history.
Which channels are supported?
WhatsApp messaging and WhatsApp Business Calling, web chat widgets, programmable voice and video, and Verify/2FA.
See stagemachine Engage in action.
Book a demo and we will show you how it runs in your environment, with your brand.